Thursday, October 25, 2007

Welcome to my new blog!

For those few of you who’ve been with me for a while, that phrase is nothing new. This is actually blog #6 for me, though to be fair to myself a couple of the previous ones have died off, replaced by newer iterations of themselves. You see, I love to build things, but destroying and rebuilding is part of the creative process. You don’t get innovation without continual tinkering.

Basically, these previous blogs of mine have two themes: business (most notably customer service), and philanthropy. I’ve kept the two separate, thinking that my business audience wants to learn how to run their companies more successfully and doesn't want any touchy-feely claptrap, while my philanthropic audience wants to save the world, and doesn’t care about business (much as I’d argue both opinions are naïve).

Maybe that was right, and you’d like these worlds to stay distinct. Please email me to share your thoughts (

Meanwhile, I’ve decided to combine everything I have to say into one venue because, well, I’ve been feeling rather schizophrenic with my interests divided this way. Also, both my business and nonprofit endeavors are expanding dramatically in scope, as you’ll soon read. I don't want to start another blog or two for those topics, so... time to consolidate.

If you’d like to check out a couple of my older blogs, here you go: (philanthropy) (customer service) (customer service)

Hope to see you back here soon! I’ve got some very exciting projects I’m working on – stuff that makes everything I’ve done in the past 40 years seem like a warm-up. But I guess that's what experience is, isn't it? Practice for your next time at bat.